faq and tips

YES! We offer in-house messenger delivery within Manhattan, Brooklyn, and Long Beach, and in select areas nationwide through popular delivery apps like UberEats and GoPuff. We also offer nationwide shipping to all 50 states. Someone 21+ must be available to receive the ice cream upon delivery.

Alternatively, you can choose to pick up your order from one of our ice cream Barlours in located in Kips Bay, Williamsburg, Long Beach, or purchase from a local retailer near you.

YES!!! We ship NATIONWIDE to all 50 states through our website and Goldbelly.com. Orders will ship within 2-3 days of your selected ship date, and you will receive a follow up email with tracking information once your order has shipped. Please note that someone 21+ must be home to sign for the package since our ice creams contain alcohol. FedEx will not leave the package without a signature.

Read our full list of shipping policies here.

Yes! Our NY stores located in Manhattan (217 East 26th St.), Brooklyn (270 Metropolitan Ave.), and Long Beach (891 West Beech St.) are now re-opened for in-store dining, as well as pick up and delivery. Check our Barlours page for location hours and menus.

You can find our ice creams and sorbets at a variety of grocery stores and specialty retailers in NYC and nationwide (click "Find Us" and check out our Retailers page). For a wider selection of flavors, visit one of our New York Ice Cream Barlours or pop up locations nationwide.

Pint pack orders cancelled at least 48 hours in advance will be refunded. Please reach out to customerservice@tipsyscoop.com if you'd like to cancel your order. For same day cancellations (within 12 hours of order pick up or delivery), we are NOT able to refund your order. Ice cream cakes, sandwiches, gift cards and all in-store purchases are non-refundable.

Because our ice cream contains alcohol, it is even more perishable than normal ice cream. For this reason we typically ship orders overnight to prevent melting. If you're placing a shipping order and live outside of the NY/tri-state area, we recommend ordering through Goldbely.com, an online marketplace that specializes in artisanal food delivery. They offer flat rate shipping on all of our products. Additionally, you can get 10% off your first order with the promo code Get1Tipsy.

Your boozy ice cream stays frozen thanks to super cool dry ice (-109 °F to be exact)! But let's leave the frostbite to polar explorers! Please use caution when unpacking and don't handle dry ice with bare hands. Instead, leave it in the cooler or insulated tote bag and allow it to vanish in a ventilated area away from children or pets.

As long as your ice cream is still "refrigerator-cold" to the touch, they can be safely stored in your freezer with no reduction in quality.

If your order is delayed in transit, don't worry!! Your ice cream is backed by our "Melt-Free Guarantee." If your ice cream arrives melted because of a carrier delay, we’ll reship your order and do what we can to make it right.

Before placing an order, please confirm that someone 21+ will be available to sign for the ice cream upon arrival. If the recipient is not home to receive, a fee will be charged for redelivery or reshipment.

Yes! We ship most of our boozy ice cream cakes nationwide. For cake customization options and pricing email orders@tipsyscoop.com. Specialty cakes are only available for store pick up and delivery.

Orders will ship within 2-3 days of your selected ship date, and you will receive a follow up email with tracking information once your order has shipped. Please note that someone 21+ must be home to sign for the package since our ice creams contain alcohol. FedEx will not leave the package without a signature.

Select ice cream cocktail kits are now available for nationwide shipping.

 Alcohol is provided by a local, licensed retailer and will arrive separately. As with all of our shipments, customers will need to be home to sign for both packages since they contain alcohol; FedEx will not leave at the door. Re-shipments will be subject to an additional charge.  

 

If shipping spirits is NOT available in your state, kits without the spirits are available as well, including recipe cards so you can make the cocktails what you have in your home bar! 

Yes! We offer an array of full-service, onsite catering packages for corporate events, weddings, bridal showers and other special events. We also offer private ice cream cocktail parties with a virtual bartender to show you how to make our ice cream cocktails over zoom! A great option for team happy hours or client gifting. E-mail us at orders@tipsyscoop.com for more info and pricing!

Yes! Whether you’re sending 10 or 200 gifts, our gift concierge service makes it super simple to send Tipsy Scoop to your clients, friends, and family members. Download our order form here and start gifting! For more information and customization options, email orders@tipsyscoop.com

Please note that we require a minimum of 1 week to send large orders and our minimum for bulk order placement is 10 ice cream shipments. 

Yes! All of our flavors are up to 5% ABV and should only be consumed by those 21 and over. When placing an order online for NYC messenger delivery or nationwide shipping, please ensure someone 21+ is home to sign for the package. When you visit one of our Barlour locations, be prepared to show your ID!

All of our flavors are up to 5% alcohol by volume, boozy enough to actually get you tipsy, but low enough ABV that they still freeze! (It's not like putting a bottle of 40% ABV Vodka in the freezer). However, because of the alcohol content, our ice cream does tend to be a bit softer--more like a gelato consistency than regular ice cream.

All of our flavors are up to 5% ABV and do actually hold an alcohol content. As with consumption of any alcoholic beverage, your inebriation depends on body size, tolerance to alcohol, and what else you've eaten during the day. The recommended serving size of 4 ounces is unlikely to make a moderate drinker more than pleasantly tipsy! Always enjoy responsibly :)

Up to 1 year stored in the back of the freezer

All of our sorbets are completely gluten free, dairy free, and vegan. The seasonal Blue Chair Bay Piña Colada made with coconut milk is a dairy free ice cream.

While most of our ice creams do not contain nuts, peanuts and other nuts are used in our production facility. We strive to keep these items separate, but it's impossible to guarantee that your ice cream will be 100% nut free.

All of our year-round ice cream flavors are gluten-free. However, some seasonal flavors, like the Santa's Cookies and Whiskey ice cream, do contain gluten. If you are gluten-sensitive we recommend consulting the nutritional labels before consuming. Additionally, some aged liquor, like whiskey, can contain traces of gluten. So if you're super gluten-sensitive, we would avoid ordering a flavor that contains whiskey or bourbon. Our ice cream sandwiches contain gluten, but our ice cream cakes can be made gluten-free upon request.

All of our seasonal and year-round ice creams are 100% egg free.

Yes, we offer non-alcoholic flavors for catering and virtual events. We also sell non-alcoholic flavors by the scoop in-store if you are visiting with someone who is underage or doesn't drink alcohol!

If we re-post a photo you took of our ice cream on our main Instagram feed, you can redeem a free scoop of ice cream at one of the Tipsy Scoop Barlour locations. We don't offer free scoops if we re-post your story, sorry! But you ARE IG famous for 24 hours :)