shipping & order processing
- Tipsy Scoop ships nationwide through FedEx and UPS. Orders are shipped Monday through Thursday; we do not ship on Fridays for arrival during the weekend, or on holidays.
- When your order is shipped, you will receive an email with a tracking number and estimated delivery date.
- A signature is required upon delivery since our products contains alcohol. Please confirm someone 21+ will be home to receive the package, especially if you’re sending the ice cream as a gift!
- Shipments are packed in an insulated cooler box with dry ice to keep the ice cream frozen for the transit period. Please use caution when unpacking and don't handle dry ice with bare hands. Instead, leave it in the cooler and allow it to evaporate.
- Weather and unforeseen circumstances can delay shipments. We strongly recommend that you schedule your order to arrive at least 1 business day before your desired usage date to allow for any delays.
- Tipsy Scoop is not responsible for delays in delivery times due to incorrect or incomplete addresses.
- Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment.
- A signature is required upon delivery since our products contain alcohol. Shipments that are returned because someone 21+ is not available to sign will be subject to additional charges for reshipment
- Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.
- It is the customer's responsibility to ensure that the contents of the package are stored in a freezer promptly after delivery.
- Estimated delivery timelines do not take unexpected weather or operational delays into consideration, which may affect shipping and arrival dates. Tipsy Scoop is not responsible for delays due to weather conditions or other natural causes beyond our control.
cancellations & modifications
- Orders may not be cancelled within 24 hours of the ship date. For order cancellation or modification requests, please email firstname.lastname@example.org or call us at 917.909.1174 and we will do our best to accommodate you.
- Please email email@example.com with any questions or concerns and a representative from our customer service team will get back to you as soon as possible!